Returns & Exchange Policy
Read how returns and exchanges apply to digitally delivered products and subscription services purchased from WhiteDolphin Mart.
Returns & Exchange Policy
WhiteDolphin Mart primarily sells digitally delivered products.
Because digital products are not physical goods, traditional physical returns generally do not apply.
Digital Products Cannot Be Physically Returned
Once digital credentials, account access, subscription access, licence information or another digital service has been delivered, there is no physical product to return.
Eligible problems are therefore handled through support, replacement, exchange or refund review according to the applicable policy.
Exchanges
An exchange may be considered in limited circumstances where:
- The wrong digital product was delivered by us
- The confirmed plan differs from what was supplied
- A replacement is approved but the original product cannot reasonably be restored
- Another solution is approved by our support team
Incorrect Customer Selection
Customers should carefully review the selected product, plan, duration and other options before purchasing.
If the customer selected the wrong plan or product, an exchange is not guaranteed after delivery.
Contact us as soon as possible if you notice an error before fulfilment.
Defective or Non-Working Delivery
If an eligible digital product does not work when delivered, contact our support team promptly.
We may troubleshoot the issue before determining whether replacement or exchange is required.
Warranty Conditions
Where a product includes a stated warranty or replacement period, claims must be made within that period.
Eligibility depends on compliance with the applicable product rules and instructions.
Non-Eligible Situations
Returns or exchanges may be declined where the issue results from:
- Customer misuse
- Unauthorised password or security changes
- Sharing beyond permitted limits
- Unsupported device or region
- Failure to follow product instructions
- Warranty expiry
- Customer-caused account restrictions
- Change of mind after successful digital delivery
How to Request Support
Contact us with:
- Order number
- Product purchased
- Date of order
- Clear explanation of the issue
- Relevant screenshots if appropriate
Our team will review the case and provide the applicable resolution.
Contact
For assistance, email:
hello@wdmart.online