Refund / Replacement Policy

Refund / Replacement Policy

Because WhiteDolphin Mart primarily provides digital products and services, refund conditions differ from traditional physical-product purchases.

Please read this policy before placing an order.

Digital Products

Digital products may include subscriptions, accounts, memberships, access credentials, software-related services and other electronically delivered products.

Once a digital product has been successfully delivered, activated, accessed or used, it may no longer be eligible for a standard refund.

Replacement Eligibility

A replacement may be considered where:

• The delivered product does not match the confirmed order
• Valid credentials supplied by us do not work at the time of delivery
• An eligible product stops working within its stated replacement or warranty period
• A verified technical issue is covered by the specific product's warranty conditions

When Replacement May Not Apply

Replacement may not be available where the issue results from:

• Incorrect product or plan selected by the customer
• Customer misuse
• Password, profile, email or security information changed without permission
• Credentials shared beyond permitted use
• Violation of product instructions
• Third-party restrictions caused by customer activity
• Warranty period expiry
• Unsupported devices, regions or configurations clearly disclosed before purchase

Refund Eligibility

A refund may be considered where:

• Payment has been verified but we are unable to provide the purchased product
• An order is cancelled by WhiteDolphin Mart before delivery
• A duplicate payment is verified
• Another exceptional situation is approved after review

Approval is determined case-by-case.

Change of Mind

A refund is generally not available simply because a customer changes their mind after a digital product has been delivered or activated.

Please review all plan details before ordering.

Processing a Claim

To request assistance, provide:

• Your order number
• Name or email used for the order
• Product purchased
• Description of the issue
• Relevant screenshots where appropriate

Never send passwords, PINs, OTPs or sensitive banking authentication information.

Review Process

Our team may verify:

• Order information
• Payment status
• Product delivery records
• Warranty conditions
• Customer usage information relevant to the claim

We may request reasonable additional information where necessary.

Refund Method

Where a refund is approved, it will normally be returned through a reasonable available payment method.

Processing time may depend on the payment provider or banking system.

Third-Party Platform Changes

Refund or replacement eligibility does not automatically arise from general changes made by third-party platforms, including feature changes, pricing changes, policy updates or service redesigns, unless otherwise stated.

Contact

For refund or replacement assistance, contact:

hello@wdmart.online