Frequently Asked Questions

Frequently Asked Questions

How do I place an order?

You can purchase eligible products using either of the available ordering methods.

You may select Buy Now to continue through WhatsApp, or select Place Order to use the website order system where available.

How does the website order process work?

Select your required product and plan, choose Place Order, review the order information, complete payment using the displayed payment method, and submit your delivery details together with valid payment proof.

After submission, your order will be recorded with a unique order number.

Is payment proof required?

Yes.

For orders placed through the website payment flow, valid payment proof is required before the order can be submitted and verified.

What payment proof can I upload?

Supported formats may include common image formats and PDF documents, depending on the upload options displayed during checkout.

The payment proof should clearly show the transaction details required for verification.

How quickly will my order be delivered?

Digital products are normally processed after payment verification.

Delivery time can vary depending on the product, order volume, availability, verification requirements, and service conditions.

How will I receive my digital product?

Delivery may be made through email, WhatsApp, or another method stated on the relevant product or order page.

Will I receive an order confirmation?

Yes.

For website orders, an automated confirmation email may be sent to the email address provided during checkout.

Please make sure your email address is entered correctly.

Can I choose a specific plan?

Yes.

Where multiple plans are available, always select the exact plan you require before choosing Buy Now or Place Order.

Your selected plan, price, duration and product information will be attached to your order.

What does warranty mean?

Warranty conditions depend on the specific product.

Some products may include a replacement or support period. The applicable warranty duration and conditions should be reviewed on the relevant product page before purchasing.

Are digital products refundable?

Digital products are generally subject to special refund and replacement conditions because they can be delivered or activated immediately.

Please read our Refund / Replacement Policy and Returns & Exchange Policy before placing an order.

What if my product stops working?

Contact our support team as soon as possible with your order number and relevant details.

If your issue falls within the applicable warranty or replacement conditions, our team will review the case.

Can prices change?

Yes.

Digital subscription costs, supplier prices, exchange rates, availability, platform policies and market conditions may change.

The price displayed when placing your order is the applicable price for that order unless otherwise stated.

Do you provide customer support?

Yes.

You can contact us through WhatsApp, the Contact page, or email us at hello@wdmart.online.

Is WhiteDolphin Mart officially affiliated with Netflix, Spotify or other brands?

No, unless specifically stated otherwise.

WhiteDolphin Mart operates as an independent digital store. Product names and trademarks remain the property of their respective owners.