Privacy Policy

Privacy Policy

WhiteDolphin Mart respects your privacy and aims to handle customer information responsibly.

This Privacy Policy explains what information may be collected when you use our website, place an order, contact us, or interact with our services.

Information We May Collect

Depending on how you use the website, we may collect information such as:

• Full name
• Email address
• WhatsApp number
• Optional phone number
• Order details
• Selected products and plans
• Payment proof submitted by the customer
• Messages sent through our contact forms
• Technical information necessary for website operation and security

Payment Information

WhiteDolphin Mart may request payment proof for order verification.

Uploaded payment proof may contain transaction-related information provided by you.

We do not intentionally request or store your online banking password, PIN, OTP, card PIN, or similar sensitive authentication information.

Never send such information to us.

How We Use Information

Customer information may be used to:

• Process and verify orders
• Deliver purchased digital products
• Provide customer support
• Communicate order updates
• Respond to enquiries
• Prevent fraud or misuse
• Maintain order records
• Improve our website and services
• Comply with legitimate legal or operational requirements

Email Communications

When you place an order, we may send transactional emails such as:

• Order received confirmation
• Payment verification updates
• Processing updates
• Delivery or fulfilment updates
• Important order-related communication

These emails are related to your transaction and customer support.

Information Sharing

We do not sell customer personal information.

Information may only be shared where reasonably necessary with service providers that support website hosting, email delivery, storage, database operations, payment verification, security, or other essential business functions.

Data Storage

Information may be stored through third-party infrastructure used to operate WhiteDolphin Mart, such as hosting, database, email and file-storage providers.

We take reasonable measures to protect stored information, but no internet-based system can guarantee absolute security.

Data Retention

Order and customer information may be retained for operational, support, dispute-resolution, fraud-prevention, accounting, security or legal purposes.

Information that is no longer reasonably required may be removed when appropriate.

Third-Party Services

Our website may link to or interact with third-party services such as WhatsApp, email providers, payment institutions, digital service providers or other platforms.

Their own privacy policies apply when you use those services.

Cookies and Technical Data

Our website may use essential technical mechanisms required for functionality, security, preferences, analytics or website performance.

Where additional cookies or analytics services are introduced, this policy may be updated accordingly.

Your Responsibility

Please ensure that information you submit is accurate.

Do not upload unnecessary sensitive information in payment screenshots or contact messages.

Where possible, avoid exposing unrelated account balances, passwords, PINs, OTPs or personal banking credentials.

Policy Updates

We may update this Privacy Policy when our services, technology or legal requirements change.

The latest version published on this website will apply.

Contact

For privacy-related questions, contact us at:

hello@wdmart.online